Senior Enterprise Customer Success Manager - Remote

Overview

The Senior Enterprise Customer Success Manager at Quandri is a strategic role responsible for owning and advancing our largest, most complex enterprise accounts, especially as we focus on the US market.

In Short

• Own and advance large enterprise accounts.
• Engage with C-Suite and executive stakeholders.
• Drive product adoption and lead cross-functional relationships.
• Accountable for retention, revenue growth, and customer value realization.
• Collaborate with Sales, Product, Marketing, and Implementation teams.
• Lead strategic conversations and business reviews.
• Manage stakeholder changes and cultivate new contacts.
• Develop tailored success plans aligned to customer objectives.
• Lead onsite workshops and strategic meetings.
• Regular travel to customer sites across Canada and the US.

Requirements

• 5+ years experience in Customer Success or Account Management within a SaaS environment.
• Knowledge of insurance brokerage workflows is highly desirable.
• Strong data-literacy and project management skills.
• Proficiency in Microsoft Office or G-Suite.
• Experience with CRM platforms (HubSpot preferred).
• Ability to manage multiple responsibilities efficiently.
• Excellent communication and presentation skills.
• Well-organized with attention to detail.
• Commitment to creating positive customer interactions.
• Willingness to travel required.

Benefits

• On target earning range of $120,000 to $150,000 USD.
• Base salary of $102,000 – $127,500 USD.
• Variable pay based on retention and commission on expansion ARR.
• Employee stock options based on experience level.
• Comprehensive health benefits.
• Four weeks of paid vacation per year.
• Work anywhere in the world for 60 calendar days of the year.