Senior Customer Success Manager, Enterprise - Remote

Overview

The Senior Customer Success Manager, Enterprise for Zillow Showcase is responsible for managing a portfolio of the largest, most complex, and high-spend accounts, focusing on building strong customer relationships and ensuring successful implementations.

In Short

• Manage a portfolio of high-spend accounts.
• Onboard strategic accounts using industry-leading practices.
• Act as a trusted advisor to Showcase customers.
• Lead monthly Business Reviews to evaluate customer engagement.
• Provide subject matter expertise on Showcase products.
• Drive product adoption and customer success.
• Collaborate with Sales on renewal strategies.
• Leverage data to highlight opportunities for customers.
• Stay informed on industry trends and market conditions.
• Support customers from initial implementation through ongoing success.

Requirements

• Four-year degree or equivalent experience.
• At least 5 years’ experience in a client-facing position.
• Knowledge of the real estate industry preferred.
• Strong communications and interpersonal skills.
• Demonstrated organizational and time management skills.
• Flexibility in scheduling to meet customer needs.
• Ability to manage project completion with tight deadlines.
• Ability to work efficiently on project teams.
• Ability to travel up to 20% of the time.
• Transferable skills or related experiences encouraged.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage.
• Parental leave and family benefits.
• Retirement contributions.
• Flexible work-life integration.
• Equity awards based on performance and location.
• Recognition as a top employer in various awards.
• Inclusive and innovative work environment.
• Support for employee well-being and development.
• Opportunities for career growth.
• Work from a location of your choice.