Senior Customer Success Manager - Enterprise - Remote

Overview

The Senior Customer Success Manager will work with enterprise clients to ensure their success with WP Engine's solutions, fostering relationships and driving customer satisfaction.

In Short

• Manage relationships with enterprise customers.
• Conduct strategic account planning and performance tracking.
• Collaborate with Technical Account Managers for customer success.
• Drive customer renewals and mitigate risks.
• Facilitate workshops and business reviews.
• Identify new opportunities for customer engagement.
• Maintain high levels of customer satisfaction and loyalty.
• Innovate Customer Success methodologies.
• Communicate effectively with diverse audiences.
• Occasional travel may be required.

Requirements

• Experience in customer-facing roles.
• Proven track record with enterprise clients.
• Ability to articulate solutions to meet customer needs.
• Strong problem-solving skills.
• Exceptional communication and presentation skills.
• Knowledge of WP Engine and WordPress is a plus.
• Ability to thrive in a multitasking environment.
• Passion for enhancing customer experience.

Benefits

• Company stock options for employees.
• Comprehensive health coverage.
• Fertility support included.
• 401(k) with company match.
• Generous PTO and holidays.
• Remote work support stipend.
• Monthly wellness allowance.
• Ongoing education opportunities.