Manager of Customer Success - Remote

Overview

As the Manager of Customer Success, you will be responsible for designing and optimizing the people, processes, and tools that drive successful customer experiences.

In Short

• Develop & Execute Customer Success Strategy.
• Collaborate with leadership from various departments.
• Build and maintain strong relationships with key customers.
• Capture and communicate customer feedback for improvements.
• Manage and optimize customer portal and ticketing systems.
• Evaluate and recommend new tools for customer experience.
• Establish data governance for accuracy and integrity.
• Establish key performance metrics for customer health.
• Recruit and develop a high-performing Customer Success team.
• Foster a culture of customer-centricity.

Requirements

• 5-7 years of experience in Customer Success or related field.
• Experience in a leadership role, preferably in cybersecurity or SaaS.
• Ability to design and implement customer success initiatives.
• Executive presence to engage and influence stakeholders.
• Experience with customer success platforms and metrics analysis.
• Proven experience in hiring and mentoring customer success teams.

Benefits

• Fully remote work environment.
• Unlimited and flexible time off.
• Support for personal growth and education.
• Commitment to diversity, equity, and inclusion.