Sr. Manager of Customer Success - Remote

Overview

Cobalt is seeking a Senior Manager of Customer Success to lead and develop our Customer Success Team, ensuring high performance and customer satisfaction.

In Short

• Manage and mentor a team of Customer Success Managers.
• Drive customer health scores and product adoption.
• Collaborate with Sales, Marketing, Product, and Operations.
• Exceed performance targets and support renewals.
• Develop automation strategies for customer engagement.

Requirements

• 5 years of experience in Customer Success management.
• Global mindset and ability to work across geographies.
• Ability to thrive in a fast-paced environment.
• Strong learning agility and resilience.
• Interest in equity stake opportunities.

Benefits

• Growth opportunities in a rapidly expanding industry.
• Mentorship from experienced leaders.
• Competitive compensation and equity plan.
• 401(k) or pension benefits.
• Medical, dental, vision, and life insurance.
• Stipends for wellness and work-from-home equipment.
• Flexible paid time off and parental leave.