Sr. Customer Success Manager - Remote

Overview

As a Sr. Customer Success Manager at G-P, you will be at the forefront of delivering exceptional customer experiences, focusing on retention, growth, and advocacy.

In Short

• Manage post-sales activities for customers.
• Develop relationships with key customer contacts.
• Ensure customer retention and satisfaction.
• Drive revenue growth through upselling and cross-selling.
• Act as the voice of the customer internally.
• Support customer projects and product implementations.
• Maintain knowledge of G-P's product landscape.
• Conduct strategic business reviews with customers.
• Collaborate with cross-functional teams.
• Influence internal decision-making based on customer feedback.

Requirements

• 5-8 years in Customer Success or related roles.
• Experience in account growth and management.
• Familiarity with project management and CRM tools.
• Strong problem-solving and relationship management skills.
• Excellent communication and presentation abilities.
• Proven ability to influence and drive initiatives.
• Knowledge of SaaS or HCM preferred.
• Self-motivated and results-driven.
• Strong understanding of customer needs and business objectives.
• Passionate about customer success.

Benefits

• Competitive compensation and benefits.
• Flexibility in work environment.
• Opportunities for skill expansion.
• Supportive and inclusive company culture.
• Impactful work that positively affects lives globally.