Sr. Customer Success Manager - Remote

Overview

Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented individuals who can help both Visier and our customers grow, evolve and win!

In Short

• Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution
• Building a strategic account plan for each customer, including an overview of their business and technical ecosystem
• Building a consultative relationship with each customer and working across business and functional units
• Serving as the primary point of contact within the Customer Excellence Team for your customers
• Converts ideas into actionable plans to further increase our stickiness within a customers' organization
• Providing industry insights, guidance, best practices, and recommendations
• Meeting assigned customer satisfaction and strategic initiative targets
• Maintaining expert level knowledge of Visier product offerings
• Willingness to take on additional responsibilities as needed

Requirements

• Fearlessness with emerging technology adoption and ability to learn new systems quickly
• Partnership mentality, building exceptional relationships with customers
• Strong experience as a Sr. Customer Success Manager in a SaaS organization
• Proactively identifying or anticipating a need for customers
• Working knowledge of the sales and renewal cycles
• Ability to manage implementation programs for customers
• Domain expertise in Human Resources and HR information systems
• Excellent communication skills and ability to adapt communication styles
• Detail-oriented and able to manage multiple initiatives simultaneously
• Enjoy working in a fast-paced, dynamic organization

Benefits

• Competitive salary with bonus opportunities
• Opportunity to work in a dynamic and growing organization
• Professional development and learning opportunities
• Collaborative work environment
• Flexible working arrangements