IT Operations Analyst - Remote

Overview

Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented individuals who can help both Visier and our customers grow, evolve and win!

In Short

• Providing Tier 1&2 support via phone or remote control for hardware and software issues.
• Performing centralized administration duties such as setting up new Network/email accounts.
• Using communication skills to assess customer needs in a timely manner.
• Maintaining and documenting system procedures and processes.
• Providing follow-up client contact for satisfactory resolution of requests.
• Ensuring quality of the incident record prior to resolving the incident.
• May be asked to perform other duties as required.

Requirements

• Post-secondary education and minimum 1+ years experience in a technical-focused Service Desk.
• Extensive knowledge of desktops, laptops, printers, and peripherals.
• Exceptional ability to support Mac and Linux operating systems.
• Knowledge in at least one programming language (Python, Bash, JavaScript, Perl).
• Experience using an IT Service Management tracking system such as ServiceNow is an asset.
• Customer service or Service Desk certification training an asset.
• Knowledge of ITIL Foundations is an asset.
• Ability to lift/carry/move up to 50lbs.

Benefits

• Competitive salary with bonus opportunities.
• Opportunities for professional growth and development.
• Work in a dynamic and innovative environment.
• Collaborative team culture.
• Flexible work arrangements.