Operations Analyst - Remote

Overview

As an Operations Analyst, you will play a critical role in safeguarding our platform by reviewing potential fraud cases, performing enhanced due diligence reviews, and analyzing and responding to credit report disputes.

In Short

• Analyze suspicious account activity and transaction patterns.
• Handle user communications via email regarding fraud-related inquiries.
• Review and verify user-submitted documentation for authenticity.
• Conduct in-depth investigations into high-risk disputes.
• Document and maintain fraud databases to track cases and trends.
• Research and respond to credit report disputes while meeting regulatory deadlines.
• Collaborate with internal teams to enhance fraud detection strategies.
• Provide clear guidance to users under review.
• Monitor and investigate fraud alerts from transaction systems.
• Escalate complex fraud cases for further investigation.

Requirements

• BA/BS degree or equivalent experience in fraud prevention.
• 4+ years of experience in banking or financial fraud investigations.
• 3+ years of customer interaction experience focused on fraud case management.
• Strong analytical skills to interpret large datasets.
• Previous experience in fraud operations or compliance investigations.
• Ability to assess risk critically and handle suspicious cases.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Competitive salary.
• Generous equity package.
• Full healthcare benefits.
• Technology expense reimbursement.
• Virtual first environment.