Operations Analyst - Remote

Overview

Pleo is on a mission to be the global spending solution for forward-thinking teams everywhere. We’re looking for driven, curious and creative Builders to help us fuel and drive this mission as part of our Cash Flow Domain! As an Operations Analyst, you will work cross-functionally and closely with RevOps, GTM, Support. You will also support business growth by building robust and smart processes.

In Short

• Creating & successfully implementing processes for customer facing competencies like Sales, Customer Success and Customer Support
• Be responsible for reporting on the domain level, providing insights and actionable items to stakeholders
• “Run the business” by working on a cross-competency level, liaising with Engineering, Data, and Product Management team to answer Cash Flow products related questions raised by customer facing teams
• Handle Collections tasks and thereby help increase our collections rate by timely follow ups with delinquent customers as per our collections procedures
• Detect inefficiencies in current processes and propose solutions to solve those
• Creating insights using internal data, feedback from customer facing teams and customer feedback; in order to improve our current policies
• Operational tasks using tools such as Postman, Vitally, Hubspot, Linear
• Be the voice of the customer within the Cash Flow domain

Requirements

• Have 1+ year experience in an Operations role
• Have advanced excel skills e.g. vlookups, IF formulas, sorting and analysing data
• Can work independently to drive workload and identify areas of opportunity
• Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon office 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• In Portugal, we offer 25 days of holiday + your public holidays
• For our Cash Flow Operations Team, we offer full flexibility around working from home
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme