Customer Success Manager - Remote

Overview

As a Customer Success Manager at impact.com, you’ll be the trusted advisor for a portfolio of clients, helping them get the most out of our platform and drive meaningful growth through partnerships.

In Short

• Build strong, consultative relationships with clients and guide them toward successful outcomes.
• Develop strategic engagement plans tailored to each client’s business goals and KPIs.
• Run impactful business reviews, platform training sessions, and performance analysis.
• Collaborate cross-functionally with Sales, Product, Tech, and Solutions teams.
• Identify and manage churn risks early while spotting upsell opportunities.
• Assist with renewals, commercial reviews, and platform adoption planning.
• Track and resolve client issues efficiently, ensuring accountability.

Requirements

• 3+ years of experience in Customer Success, Account Management, or client-facing roles.
• Strong communication and relationship-building skills.
• Strategic thinking paired with a hands-on mindset.
• Solid project management skills and the ability to multitask.
• A collaborative, proactive attitude and a genuine desire to help clients succeed.
• Bachelors or Masters degree a plus.

Benefits

• Responsible PTO policy - take the time off that you need.
• Flexible remote working policy.
• Training & Development - Free Coursera Subscription.
• Restricted Stock Units - 3-year vesting schedule pending Board approval.
• Internet Allowance.
• Gym reimbursements.
• Technology stipend.
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions.
• Pension Scheme, Health and Dental Insurance.
• Parental Leave.
• Free in-office lunches several days per week.