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Customer Success Manager - Remote

Posted 6 weeks ago
Customer Service
Full Time
Singapore
B2B SaaS
Customer Success
Account Management
Marketing Consulting
Client Relationships
Technical Configuration
Financial Analysis
Training
Cross-functional Collaboration

Overview

As a Customer Success Manager at impact.com, you will be responsible for managing client relationships to promote retention and growth through strategic account plans.

In Short

  • Deliver impactful platform training and provide expert guidance.
  • Collaborate with clients to drive platform adoption and communicate value.
  • Manage technical configuration tasks for smooth account management.
  • Track and escalate client issues for timely resolution.
  • Analyse program performance to identify upsell opportunities.
  • Assist with forecasting and revenue planning through churn analysis.

Requirements

  • Bachelor or Master degree preferred.
  • 3+ years direct B2B SaaS experience, preferably with Affiliate experience.
  • Experience in Marketing Consulting, Customer Success, or Account Management.
  • SaaS company experience preferred.
  • Strong customer focus and service-oriented mindset.
  • Experience with business-to-business commerce is advantageous.

Benefits

  • Responsible PTO policy for work-life balance.
  • Flexible remote working policy.
  • Training & Development opportunities.
  • Restricted Stock Units with a 3-year vesting schedule.
  • Internet allowance and gym reimbursements.
  • Technology stipend and mental health benefits.
  • Parental leave.

Impact.com

Impact.com

impact.com is a leading partnership management platform that is revolutionizing the way businesses manage and optimize various types of commerce partnerships throughout the customer journey. With a focus on customer success, the company leverages cutting-edge technology to provide a comprehensive solution that unifies influence, affiliate, and referral marketing into a single platform. impact.com serves a diverse range of global enterprise brands, helping them to automate their partnerships and drive revenue growth. The company fosters an entrepreneurial culture that values ambition and curiosity, making it an ideal workplace for talented individuals who seek to make a significant impact in the industry.

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