Customer Success Manager - Remote

Overview

As a Customer Success Manager at Wrike, you will be part of a North America Customer Success Team, working to onboard and support customers in using the Wrike platform effectively.

In Short

• Proactively onboard new customers and understand their use cases.
• Lead training sessions on Wrike features.
• Monitor account metrics and reach out to at-risk accounts.
• Use consulting skills to help customers unlock value from Wrike.
• Conduct Executive Business Reviews to assess customer progress.
• Run periodic health checks of customers’ Wrike workspaces.
• Collaborate with account management for up-sell opportunities.
• Advocate for customer feedback with Product Managers.

Requirements

• Bachelor’s degree plus 2-3 years in a customer-facing role.
• Fluent in English.
• Passionate about teaching and training others.
• Strong verbal and written communication skills.
• Great people skills and ability to connect with clients.
• Excellent organization and project management skills.
• Experience with marketing, IT, PMO, and Professional Services.
• Able to build strong relationships with diverse clients.
• Knowledgeable in project management and change management.

Benefits

• Comprehensive health coverage including medical and dental.
• Life insurance and short- and long-term disability benefits.
• 401(k) plan with employer match.
• Generous parental leave policy.
• Flexible time off policy.
• $500 home office support stipend.
• 11 paid holidays and 2 volunteer days.
• Join a recognized team delivering collaborative solutions.