Customer Success Manager - Remote

Overview

As a Customer Success Manager at Limble, you'll be responsible for delivering value and driving adoption across our customer base, acting as a product specialist to manage customer engagements.

In Short

• Lead new customer onboarding and implementation process.
• Proactively improve the onboarding process.
• Set strategic direction in customer's use of Limble CMMS.
• Provide training and documentation for long-term customer success.
• Set measurable objectives with customers.
• Identify opportunities and risks within customer organizations.
• Facilitate customer conversations to maximize value from Limble CMMS.
• Proactively escalate at-risk customers.

Requirements

• Experience in B2B Customer Success or Account Management in SaaS.
• Onboarding and implementation experience.
• Passion for customer success and excellence.
• Effective communication skills, including PowerPoint and Excel.
• Strong conflict resolution skills.
• Ability to prioritize and multitask.
• Resourcefulness and strategic thinking.
• Self-motivated and fast learner.
• Attention to detail.

Benefits

• $85k-125k OTE.
• Fully remote position.
• Stock options.
• Flexible PTO.
• 11 paid company holidays.
• Paid parental leave.
• Health, Dental, and Vision insurance.
• Employer paid life insurance and short-term disability insurance.
• Company contribution match for HSA and 401(k).
• Monthly employee wellness stipend.
• Learning and Development reimbursement opportunities.
• Pet insurance.