Customer Success Manager - Remote

Overview

As a Customer Success Manager at Orum, you will own the entire post-sale customer journey, ensuring customers thrive with our AI-driven sales conversation platform.

In Short

• Own the post-sale customer journey from onboarding to renewals.
• Become a strategic advisor for your customers.
• Help customers unlock the full value of Orum.
• Build relationships with key stakeholders.
• Identify risks early and ensure successful outcomes.
• Stay updated on Orum’s product and features.
• Deliver consistent communication on customer health.
• Create internal and external documentation.
• Manage a portfolio of customers for retention and growth.

Requirements

• 3+ years in a Customer Success role at a tech or SaaS company.
• Familiarity with sales engagement tools like Salesforce.
• Track record of driving high renewal rates.
• Technical aptitude and curiosity.
• Experience working cross-functionally.
• Strong written and verbal communication skills.
• Comfortable with ambiguity in a fast-paced environment.
• Passion for customer success and strategic growth.

Benefits

• Be part of a remote-first community.
• Opportunity to work with a growing AI-driven platform.
• Engaging and supportive team culture.
• Chance to make a significant impact on customer success.