Customer Success Manager - Remote

Overview

We’re looking for a data-driven Customer Success Manager to join our Customer Experience Team. This role is key to improving customer retention by designing smarter user experiences and implementing churn reduction strategies. You will work cross-functionally to identify friction points, propose solutions, and track the impact of initiatives that help our B2B and B2C customers succeed.

In Short

• Identify, monitor, and analyze key customer metrics to drive retention strategies.
• Collaborate with design and product teams to improve UI/UX and reduce churn.
• Develop and test solutions to enhance navigational flow and usability.
• Partner with sales and marketing to align retention initiatives with business goals.
• Provide actionable insights to leadership based on customer behavior data.
• Ensure accurate reporting on cross-functional projects.
• Lead efforts to boost referrals and customer advocacy.
• Support customer onboarding and engagement initiatives.
• Solve problems quickly, even under pressure.
• Pursue continuous improvement in processes and systems.

Requirements

• Proven experience in customer success or related field.
• Strong analytical skills and experience with customer metrics.
• Excellent communication and collaboration skills.
• Ability to work cross-functionally with various teams.
• Experience with UI/UX design principles.
• Problem-solving skills and ability to handle pressure.
• Data-driven mindset.
• Experience in B2B and B2C environments.
• Strong organizational skills.
• Commitment to continuous improvement.

Benefits

• Opportunity to work in a dynamic team environment.
• Flexible working hours.
• Professional development opportunities.
• Access to company resources and tools.
• Health and wellness benefits.
• Remote work flexibility.
• Collaborative culture.
• Incentives for performance.
• Supportive management.
• Work-life balance.