Legal Intake Specialist - Remote

Overview

Join our team as a Legal Intake Specialist, helping potential clients take the first critical steps in their legal journey. You will guide prospects through the intake process, follow up after attorney responses, and ensure every qualified lead has the best chance at resolution. Your work directly supports LegalMatch’s mission of making legal help more accessible.

In Short

• Make outbound calls to guide potential clients through legal intake.
• Follow up after attorney responses to encourage client engagement.
• Handle inbound inquiries and listen actively to client concerns.
• Record accurate client and case information in our CRM.
• Meet daily and weekly call and conversion goals.
• Represent LegalMatch clearly, professionally, and empathetically.
• Manage objections and rejections with professionalism.
• Participate in coaching and apply feedback actively.
• Collaborate with teammates to improve service delivery.
• Report any blockers or availability issues promptly.

Requirements

• Strong communication skills.
• Experience in customer service or legal intake preferred.
• Ability to handle objections and rejections professionally.
• Familiarity with CRM systems.
• Ability to meet performance goals.
• Empathy and professionalism in client interactions.
• Willingness to learn and apply feedback.
• Team player with a collaborative spirit.
• Flexible availability for night shifts.
• Proactive in reporting issues.

Benefits

• Work from the comfort of your home.
• Flexible hours to accommodate night shifts.
• Opportunity to make a difference in clients' legal journeys.
• Supportive team environment.
• Training and development opportunities.
• Competitive salary based on experience.
• Health and wellness benefits.
• Performance-based incentives.
• Access to legal resources and support.
• Career advancement opportunities.