Team Lead - Legal Intake - Remote

Overview

We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible. 

In Short

• Lead and support a team of Legal Intake Specialists to meet team goals. 
• Monitor call metrics, conversions, and quality to drive performance. 
• Coach team members through regular feedback, QA reviews, and training. 
• Step in on escalated cases or client issues when needed. 
• Ensure accurate documentation and use of CRM systems. 
• Drive operational discipline—ensuring reports, blockers, and shifts are managed well. 
• Collaborate with cross-functional teams to optimize intake processes. 
• Identify gaps or blockers and recommend improvements. 
• Maintain a positive, goal-driven team culture. 

Requirements

• Experience in team leadership or management.
• Strong understanding of legal intake processes.
• Excellent communication and coaching skills.
• Ability to analyze performance metrics.
• Proficiency in CRM systems.
• Problem-solving and process improvement skills.
• Ability to work in a fast-paced environment.
• Night shift availability.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunities for professional development.
• Supportive team environment.
• Work from home options.