Intake Specialist Team Lead - Remote

Overview

The Intake Specialist Team Lead will guide a team of Intake Specialists in a dynamic legal environment, ensuring high-quality client service and team performance.

In Short

• Lead a team of Intake Specialists in a legal firm.
• Foster a positive team culture and collaboration.
• Provide coaching and performance feedback.
• Ensure smooth daily operations of the intake process.
• Monitor team performance and support professional development.
• Conduct regular one-on-one meetings with team members.
• Set clear objectives and communicate expectations.
• Recognize and reward good performance.
• Ensure compliance with company policies.
• Generate reports on team performance for management.

Requirements

• 2+ years of experience in a leadership role.
• Ability to manage multiple tasks under pressure.
• Proficient in Microsoft Office and CRM software.
• Strong communication skills.
• Excellent organizational skills.
• Passion for mentoring and empowering team members.
• Must live/work in EST/CST area with occasional travel.

Benefits

• 401(k) with matching
• Dental and health insurance
• Flexible schedule
• Life and vision insurance
• Referral program
• Flexible spending account