Customer Success Manager - Remote

Overview

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.

In Short

• Responsible for growing your individual book of business within existing accounts.
• Proactively engage and reach out to your accounts regularly.
• Build relationships to identify, qualify, sort, and develop cross-sell and up-sell opportunities.
• Communicate with customers and react to client requirements quickly and efficiently.
• Analyze and understand customer needs to present suitable solutions.
• Nurture and maintain strong relationships with stakeholders for customer satisfaction.
• Research and document relevant contact information for leads in Salesforce.
• Utilize Salesforce for documentation and opportunity communication.
• Maintain knowledge of market conditions and competitive activities.
• Other duties as needed.

Requirements

• Exceptional consultative skills and clear communication ability.
• Ability to inspire and influence customers as a product expert.
• Polished verbal and written communication skills.
• Resilient and calm in guiding customers through issues.
• Proven track record in achieving sales targets.
• Extensive IT knowledge.
• Bachelor’s degree preferred.
• Experience as an Account Manager, owning a portfolio of accounts.

Benefits

• Collaborative and kind community.
• Hybrid remote work flexibility.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.