Customer Success Manager - Remote

Overview

As a Customer Success Manager at Wrike, you will be part of a North America Customer Success Team, working to enhance customer experience and drive product value.

In Short

• On-board new customers and provide guidance on Wrike setup.
• Lead training sessions for teams on Wrike features.
• Monitor account metrics and reach out to at-risk accounts.
• Help customers unlock value from Wrike post-onboarding.
• Conduct Executive Business Reviews to assess progress.
• Run periodic health checks of customers' Wrike workspaces.
• Identify up-sell opportunities with account management.
• Advocate for customers in meetings with Product Managers.

Requirements

• Bachelor’s degree and 2-3 years in a customer-facing role.
• Fluent in English.
• Passionate about teaching and training others.
• Strong communication skills.
• Excellent organization and project management skills.
• Experience with marketing, IT, and PMO teams.
• Ability to build relationships with clients, including executives.
• Knowledgeable in project management and change management.

Benefits

• Paid Time Off for vacation, holidays, and volunteering.
• Medical, dental, and vision health insurance plans.
• Life insurance plan.
• Paid Parental Leave.
• Employee Assistance Program.