Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will help Legion’s customers harness the potential of Intelligent Automation to improve their workforce management strategy under the mission of turning hourly jobs into good jobs. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Legion’s solutions continue delivering value. You’ll be responsible for driving growth by identifying expansion opportunities within accounts as well as driving renewal opportunities. You’ll also play a key role in shaping Legion’s product roadmap by sharing valuable customer insights with our product and engineering teams. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.

In Short

• Serve as point person for a portfolio of multi-stakeholder, mixed industry customers.
• Establish high levels of customer partnership and trust.
• Support customers through requests, issues, escalations, and feedback.
• Lead customers from implementation and training through to active engagement.
• Own the end-to-end renewal process.
• Become a product expert in core Legion WFM modules.
• Advocate for your customers across Legion.
• Mentor to others on account management.
• Analyze customer needs and market for growth opportunities.
• Contribute to best practices and internal tools across customer success lifecycle.

Requirements

• A minimum of 5 years experience in customer-facing support or success roles.
• History of managing complex accounts with multiple stakeholders.
• Experience motivating customers through organizational change.
• Ability to present complex products persuasively.
• Understanding of the workforce management ecosystem.
• Strong technical acumen and problem-solving skills.
• Growth mindset and strategic thinking.
• Collaborative and team-oriented.
• Experience analyzing data and synthesizing it into actionable insights.
• Passion for AI and responsible development of advanced systems.

Benefits

• $0 monthly premium for medical, dental, and vision plans.
• 401k plan.
• Unlimited Paid Time Off and Paid Holidays.
• Parental Leave.
• Equity options.
• Monthly Wellness Reimbursement.
• Monthly Lunch on Legion.