Customer Success Manager - Remote

Overview

Yubico is seeking a Customer Success Manager to ensure customer satisfaction and success with Yubico products, fostering strong relationships and driving retention and growth among enterprise customers.

In Short

• Drive retention, renewals, and growth among named customer accounts.
• Act as a trusted partner for customers regarding YubiKey deployment.
• Collaborate with Sales and Solutions Engineers for revenue expansion.
• Enable successful roll-out of YubiKeys to customer employees.
• Maintain ongoing communication with customers throughout their journey.
• Identify opportunities for customer advocacy.
• Marshall resources across Yubico to support customer requirements.

Requirements

• 3+ years of customer success or account management experience.
• Experience with complex, multi-divisional customers.
• Proven track record in customer-facing roles.
• Excellent project management skills.
• Strong problem-solving abilities and communication skills.
• Excellent presentation skills for various audiences.
• Self-motivated with a positive attitude.
• Flexible and adaptable to change.
• Willingness to learn technical terminology related to Identity Access Management.

Benefits

• Freedom and flexibility to work from home or hybrid.
• Strong company culture with employee resource groups.
• Opportunities for team building and social connection.
• Philanthropic initiatives supporting at-risk individuals.