Customer Success Manager - Remote

Overview

Join Wordly's fast growing global team! Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a Customer Success Manager to drive customer loyalty by building lasting relationships throughout the customer lifecycle.

In Short

• Drive customer loyalty and satisfaction.
• Build lasting relationships throughout the customer lifecycle.
• Monitor indicators of customer health.
• Address customer concerns and help them use products effectively.
• Onboard new customers and ensure successful integration.
• Communicate effectively with both technical and business-oriented roles.
• Act as the voice of the customer to inform product teams.
• Provide technical and consultative support to customers.
• Develop and improve onboarding processes.
• Work remotely while located in Japan.

Requirements

• Passionate about languages and accessibility.
• Fluent in Japanese and strong English skills.
• Experience in Customer Service, Account Management, or Project Management.
• Ability to understand user feedback and drive positive outcomes.
• Comfortable with virtual communication.
• High level of enthusiasm, curiosity, and professionalism.
• Experience building relationships virtually.
• Knowledge of CRM systems.
• Ability to thrive in a fast-paced environment.

Benefits

• Join an energetic and dynamic startup.
• Work in a fast-growing market.
• Innovate and solve challenging problems.
• Enjoy a great work-life balance.
• Collaborate with industry veterans and tech professionals.