Onboarding Specialist - APAC - Remote

Overview

Join Wordly's fast growing global team!

Worldly is seeking an Onboarding Specialist to help drive customer loyalty by setting them up for success through their implementation of Wordly solutions. Reporting to the Director, Client Success & Support, you will foster strong client relationships by providing exceptional customer service, being the primary point of contact for clients during their initial moments with Wordly, addressing their inquiries, resolving issues, and coordinating with internal teams to deliver solutions that meet and exceed client expectations. Success for you means you have a great relationship with our customers while making sure they are happy with the solution and using it to achieve their goals.

In Short

• Onboarding new clients.
• Serve as the customer’s main point of contact through their initial onboarding.
• Own the onboarding process, working with clients and partnering with internal teams.
• Lead onboarding kick-offs, training workshops, and escalation calls.
• Train customers in their use of the platform via video and email.
• Provide technical and consultative support to customers.
• Guide customers on best practices when using Wordly.
• Assist the Customer Success Team with workflows and data tracking.
• Act as an advocate for the customer.
• Develop and innovate the onboarding playbook.

Requirements

• Natural story-telling abilities and clear communication.
• Ability to explain technical concepts to non-technical audiences.
• Passionate about languages and accessibility.
• Experience presenting to groups of customers virtually.
• Strong English skills, with preference for Spanish speakers.
• High level of enthusiasm, curiosity, and professionalism.
• Experience in customer service, onboarding, or software integration.
• Familiarity with CRM systems.

Benefits

• Dynamic startup environment.
• Focus on innovation and problem-solving.
• Commitment to system performance and customer satisfaction.
• Embrace remote work and work-life balance.