Onboarding Specialist - Remote

Overview

As an Onboarding Specialist at Wordly, you will drive customer loyalty by ensuring clients are set up for success with Wordly solutions, fostering strong relationships through exceptional service.

In Short

• Serve as the main point of contact for clients during onboarding.
• Own the onboarding process and collaborate with internal teams.
• Lead onboarding kick-offs and training workshops.
• Provide technical and consultative support to customers.
• Guide customers on best practices using Wordly.
• Assist with workflows and data tracking for the Customer Success Team.
• Develop and innovate the onboarding playbook.
• Answer customer inquiries and troubleshoot issues.
• Work remotely with a focus on work-life balance.
• Engage in a dynamic startup environment with a focus on customer satisfaction.

Requirements

• Strong communication skills, both written and verbal.
• Ability to explain technical concepts to non-technical audiences.
• Passion for languages and accessibility.
• Experience in customer service, onboarding, or software integration.
• Familiarity with CRM systems.
• Ability to thrive in a fast-paced environment.
• Experience presenting to groups virtually.
• High level of enthusiasm and professionalism.
• Willingness to support customers through various communication channels.
• Strong work ethic and commitment to customer success.

Benefits

• Dynamic and energetic startup environment.
• Focus on innovation and problem-solving.
• Remote work with flexible work-life balance.
• Opportunity to work with industry veterans.
• Career growth opportunities within a rapidly growing company.