Customer Success Manager - Remote

Overview

The Customer Success Manager will play a pivotal role in ensuring customers fully understand and utilize the Suger platform, providing training, support, and addressing customer issues while advocating for product development based on customer feedback.

In Short

• Provide ongoing training and support to customers.
• Address and resolve customer issues quickly.
• Work with the product team to influence product roadmap decisions.
• Collect and analyze customer feedback for process improvement.
• Maintain clear communication across multiple channels.
• Manage multiple accounts and projects simultaneously.
• Utilize CRM and Customer Success Platforms effectively.
• Collaborate with cross-functional teams.
• Proficient in English, both written and verbal.
• Experience in a customer-facing role, ideally in SaaS or tech.

Requirements

• 2+ years of experience in client support.
• Strong communication skills.
• Problem-solving ability.
• Familiarity with Salesforce or HubSpot.
• Strong organizational skills.
• Ability to work with cross-functional teams.
• Familiarity with SaaS products is a plus.

Benefits

• Work with a top-notch team from major tech companies.
• Autonomy to build go-to-market strategies.
• Competitive compensation and equity plan.
• Full healthcare benefits including dental and vision.
• Fast-moving, flat organizational structure.