Customer Success Manager - Remote

Overview

As a Customer Success Manager at Sadie, you will be responsible for ensuring exceptional customer experiences for restaurant partners through onboarding, support, and relationship management.

In Short

• Manage the end-to-end onboarding of new restaurant partners.
• Set clear expectations, provide training, and ensure full system adoption.
• Act as the main point of contact post-onboarding.
• Build trust and strong working relationships with restaurant operators and managers.
• Proactively gather and analyze customer feedback.
• Help document and improve scalable customer success playbooks.
• Ensure customers understand the full value of Sadie.
• Identify upsell opportunities or new integrations.
• Support expansion and referrals within multi-location groups.
• Collaborate with cross-functional teams for alignment.

Requirements

• 5+ years of experience in customer success, account management, or hospitality tech.
• Highly organized, empathetic, and customer-obsessed.
• Strong relationship-building and problem-solving skills.
• Excellent written and verbal communication skills.
• Comfortable in fast-moving environments with competing priorities.

Benefits

• Opportunity to work with innovative technology in hospitality.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.
• Engagement with a diverse team.
• Impact on customer success and satisfaction.