Customer Success Manager - Remote

Overview

As a Customer Success Manager at QuickNode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices.

In Short

• Manage approximately 60-70 strategic customers.
• Implement new customers and manage internal cross-functional teams.
• Conduct regular strategic engagements with customers.
• Negotiate renewal and expansion pricing and contract terms.
• Identify accounts likely to churn and develop retention strategies.
• Work closely with the Sales team to ensure account health.
• Perform quarterly business reviews (QBRs) with stakeholders.
• Develop and deploy customer success playbooks.
• Analyze customer situations to determine service level needs.
• Address client issues with urgency and communicate effectively.

Requirements

• 7+ years of Customer Success experience in a hyper-growth environment.
• 1+ years experience in Blockchain.
• Experience working at a start-up.
• Proficiency in CRM tools.
• Ability to manage customer relationships throughout their lifecycle.
• Strong understanding of partner relationships.
• Ability to create success plans for customers.
• High integrity and team-first mentality.
• Strong analytical and problem-solving skills.
• Experience with technical products and concepts.

Benefits

• Competitive salary range of $144,000 - $160,000 per year.
• Quarterly bonus tied to company and individual goals.
• Employee-centric total reward offerings.
• Flexible working environment.
• Commitment to fair and unbiased compensation.