Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for ensuring customers successfully use the product and are satisfied with its value while collaborating with a technology team.

In Short

• Join a rapidly growing team focused on improving customer experiences.
• Ensure customers get live with the product and are thrilled with the results.
• Manage prioritization and alignment within enterprise organizations.
• Craft narratives for customer success.
• Request and manage engineering time for customer needs.
• Troubleshoot customer support requests.
• Create and update documentation and training materials.
• Look for ways to enhance the integration process.

Requirements

• Experience in customer-facing roles.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple priorities.
• Familiarity with technology and product integration.
• Curiosity and willingness to learn.
• Empathy and openness in customer interactions.

Benefits

• Work with a passionate team of technologists.
• Opportunity to make a significant impact on customer success.
• Engage with cutting-edge technology in eCommerce.
• Continuous improvement and learning environment.