Customer Success Manager - Remote

Overview

The role of the Customer Success Manager is to act as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products.

In Short

• Oversee customer outcomes engagement for your portfolio.
• Ensure customers are technically healthy and updated.
• Identify criteria for assisting customers using Success Plays.
• Promote customer success stories and processes.
• Maximize customer value from ServiceNow investments.
• Work with teams to improve product adoption.
• Resolve escalated client issues quickly.

Requirements

• Experience in integrating AI into work processes.
• 5+ years in customer professional services or related support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• Collaborative work experience.
• ServiceNow certifications a plus.
• Federal industry experience is a plus.

Benefits

• Base pay of $100,000 - $120,000 plus equity.
• Variable/incentive compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP and matching donations.
• Flexible time away plan.
• Family leave programs.