Senior Technical Project Manager - CRM - Remote

Overview

We are seeking an experienced Technical Project Manager (TPM) to lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform, ensuring projects are delivered on time and aligned to measurable business outcomes.

In Short

• Lead end-to-end delivery of NowNext CRM projects.
• Develop and maintain project plans and schedules.
• Serve as the primary point of contact for customers.
• Coordinate cross-functional delivery teams.
• Manage project budgets and resource allocation.
• Facilitate technical and business discussions.
• Ensure adherence to ServiceNow delivery methodologies.
• Drive AI-first delivery by prioritizing agentic AI use cases.
• Capture lessons learned and contribute to continuous improvement.
• Foster collaborative relationships between customers and internal teams.

Requirements

• 5+ years of project management experience.
• Proven track record managing multi-workstream technical implementations.
• Strong understanding of CRM and industry workflows.
• Experience with major CRM/workflow platforms.
• Proficiency in project management tools.
• Excellent communication and stakeholder management skills.
• Experience managing third-party resources.

Benefits

• Be at the forefront of reshaping the CRM category.
• Direct impact on customer success and ServiceNow’s CRM strategy.
• Opportunity to work with innovative AI-powered workflows.