Support Specialist - Remote

Overview

Aidoc is recruiting a Support Specialist in the US. Join our team!

In Short

• Provide excellent support to globally-based clients.
• Handle requests via various communication channels.
• Coordinate production incidents and handle proactive alerts.
• Work in shifts including evenings and weekends.
• Resolve escalated incoming client issues by phone and email.
• Filter support tickets and prioritize complex issues.
• Document issue statuses and provide updates to management.
• Develop and maintain standard operating procedures.
• Enable knowledge transfer within the global Support department.
• Work cross-functionally with engineering teams.

Requirements

• 1+ years of experience in technical support.
• Knowledge and experience with SQL.
• Experience in navigating complex support scenarios.
• Customer-oriented with exceptional interpersonal skills.
• Excellent analytical and problem-solving skills.
• Self-starter with experience in a start-up environment.
• Experience working cross-functionally with engineering teams.
• Experience with Monday.com, Zendesk, Slack.

Benefits

• A range of medical, dental, and vision benefits.
• Stock options for all full-time employees.
• 20 days of paid vacation, plus sick days and holidays.
• A 401(k) plan, life insurance, plus long and short-term disability.
• Opportunity to directly improve medical care and impact patient outcomes.