Customer Success Manager - Remote

Overview

The Customer Success Manager will drive client satisfaction, retention, and growth by ensuring seamless onboarding, building trusted relationships, and proactively managing client needs.

In Short

• Lead client onboarding for new accounts.
• Build strong relationships with client stakeholders.
• Act as the bridge between clients and internal teams.
• Assist clients with platform-related tasks.
• Proactively manage potential escalations.
• Identify upsell and expansion opportunities.

Requirements

• Excellent verbal and written English communication skills.
• Data-driven mindset with KPI monitoring abilities.
• Adaptability and problem-solving skills.
• Experience in client onboarding and relationship management.
• Strong project management abilities.
• Proficiency in platform navigation and troubleshooting.
• Commercial mindset to recognize upsell opportunities.
• Strong organizational skills with attention to detail.

Benefits

• Solid compensation package with company options.
• Growth opportunities in a rapidly scaling company.
• Impactful work in global mobility processes.
• Flexible working time.
• Annual offsite and fun team events.