Customer Success Manager - Remote

Overview

As a Customer Success Manager at Udacity, you will be responsible for helping leading companies empower their teams with training in the latest technologies, ensuring customer satisfaction and learner engagement.

In Short

• Empathize with every aspect of the customer experience.
• Guide and coach customer executives and managers.
• Maintain high levels of customer engagement and satisfaction.
• Identify common customer challenges and suggest better solutions.
• Partner with Udacity's Sales team to enhance effectiveness.
• Work with cross-functional teams to translate business needs into solutions.
• Craft and adapt customer onboarding assets.
• Drive customer references and case studies.

Requirements

• 3+ years in customer-facing roles.
• Experience in software or education is beneficial.
• Strong interpersonal skills for building relationships.
• Proactive team player with innovative ideas.
• Ability to work in a fast-paced, dynamic environment.
• Strong desire to learn and grow in a startup.

Benefits

• Flexible working hours and remote work options.
• Paid time off and comprehensive medical insurance.
• Employee wellness resources.
• Quarterly wellness day off.
• Personalized career development opportunities.
• Unlimited access to Udacity Nanodegrees.