Customer Success Manager - Remote

Overview

The Customer Success Manager at Igloo is responsible for ensuring customer adoption and creating advocacy for the Igloo platform while developing strong relationships with customers.

In Short

• Create and maintain strategic business relationships with customers.
• Build in-depth knowledge of customer needs and digital workplace strategies.
• Act as a trusted advisor providing strategic plans to customers.
• Collaborate with cross-functional teams to enhance customer experience.
• Drive business development and monitor opportunities.
• Manage customer relationships in a SaaS environment.
• Navigate difficult conversations with tact.
• Demonstrate strong communication and presentation skills.
• Prioritize tasks in a fast-paced environment.
• Travel within North America as needed.

Requirements

• 3-5+ years of experience in customer success in a SaaS environment.
• Experience managing relationships at the executive level.
• Understanding of subscription-based software models.
• Ability to turn customer needs into actionable plans.
• High energy level and drive to succeed.
• Experience in a fast-paced, growing organization.
• Understanding of intranets and related technologies.
• Background in cloud technology and Salesforce is advantageous.

Benefits

• Fully remote work environment.
• Empowerment to thrive and succeed in your career.
• Exceptional employee experience.
• Opportunity to make a significant impact on workplace communication.