Customer Success Manager - Remote

Overview

Revic is an innovative, seed-stage company transforming how revenue teams operate through advanced AI-driven agents. We're building the future of sales, empowering teams to focus on fewer, better opportunities, accelerating growth through AI-powered insights and precision.

In Short

• Drive customer outcomes using Revic's collective memory system.
• Partner with the Head of Product to translate customer feedback into actionable insights.
• Design and execute seamless onboarding experiences for customers.
• Advocate for customer needs across internal teams.
• Own key customer success metrics including time-to-value and product adoption.
• Create customer success playbooks that scale with AI.
• 5+ years in customer success or sales roles required.
• Experience with AI/ML products preferred.
• Proficiency with customer success platforms like Gainsight.
• Exceptional communication skills are a must.

Requirements

• 5+ years in customer success, account management, or sales roles, preferably in B2B SaaS.
• 2+ years working with AI/ML products or enterprise sales technology.
• Proven track record of managing enterprise accounts with ACV >$50K.
• Experience in fast-growing startups (Seed–Series B stage preferred).
• Deep understanding of sales processes and revenue operations.
• Familiarity with CRM systems (Salesforce, HubSpot).
• Basic understanding of AI/ML concepts.
• Proficiency with customer success platforms (Gainsight, ChurnZero).
• Strategic thinking with attention to detail.
• Data-driven approach using metrics and analytics.
• Exceptional communication skills.
• Creative problem-solving skills.
• Strong empathy and understanding of customer needs.

Benefits

• Collaboration with CEO and leadership team.
• Opportunity to scale processes and build best practices.
• Influence product, growth, and customer experience.
• Fast-paced role in the rapidly growing sales AI market.
• Competitive base salary: $80,000 - $100,000.
• Equity package in a fast-growing company.
• Standard benefits: health, dental, vision, 401k.
• Hybrid flexibility: 3 days in-office (San Francisco), 2 days remote.
• Work with the latest AI tools and platforms.
• Direct impact on customer outcomes and business success.