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Customer Success Manager - Remote

Posted 6 weeks ago
Customer Service
Full Time
USA

Overview

The Customer Success Manager at IMPaCT Care plays a crucial role in ensuring customer satisfaction and success by managing relationships and projects effectively within the healthcare sector.

In Short

  • Manage a portfolio of healthcare customers.
  • Ensure customer retention and contract expansion.
  • Coordinate program launches and implementations.
  • Document meetings and communicate updates clearly.
  • Work with a tech stack including CRM and SaaS tools.
  • Travel occasionally for team retreats and customer visits.
  • Foster trusting relationships with customers.
  • Collaborate with IT and stakeholders for platform adoption.
  • 3+ years of experience in customer success or account management.
  • Commitment to diversity and inclusivity in the workplace.

Requirements

  • 3+ years in CSM/account management, preferably in health tech or SaaS.
  • Familiarity with U.S. healthcare basics.
  • Ability to manage multiple projects simultaneously.
  • Excellent communication skills with a focus on clarity.
  • Proficiency in Google suite, CRM (Salesforce), Zoom, Asana.
  • Bachelor’s degree required; MBA or MPH is a plus.
  • Willingness to travel 1-2 times per quarter.

Benefits

  • Competitive compensation and equity grants.
  • Comprehensive benefits package.
  • Opportunities for team-building and fun.
  • Work from home flexibility.
  • Inclusive and diverse workplace culture.

I.C

IMPaCT Care

IMPaCT Care is a pioneering organization dedicated to transforming healthcare by harnessing the power of community health workers (CHWs) to address health inequity. With the largest and most scientifically-proven CHW platform in the United States, IMPaCT Care operates across 22 states and collaborates with 70 organizations, including Kaiser Permanente and the Veterans Affairs Administration. The company has demonstrated significant outcomes through multiple randomized controlled trials, achieving annual savings of $2,500 per patient and a remarkable Net Promoter Score of 94. As a forward-thinking entity, IMPaCT Care is expanding its services to include a telehealth business line, aiming to enhance the delivery and billing of CHW services. The organization values a positive work culture, offering competitive compensation, comprehensive benefits, and opportunities for team-building, all while promoting a mission-driven approach to healthcare.

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