Technical Account Manager - Remote

Overview

The Technical Account Manager at Solink will take ownership of complex, technical customer engagements, providing expert guidance across onboarding, configuration, and optimization of the Solink platform.

In Short

• Own the technical relationship during onboarding for mid- to high-complexity accounts.
• Partner closely with Implementation Managers to align technical solutions with business objectives.
• Lead onboarding calls and milestone check-ins with executive presence.
• Serve as a trusted advisor - proactively identifying and resolving technical barriers.
• Champion strong adoption and accelerate time-to-value through hands-on support and education.
• Design and implement complex configurations (e.g., camera networks, POS integrations, connectivity workflows).
• Deliver remote and occasional onsite setup, validation, and troubleshooting.
• Act as the technical lead for demos, pilots, and POCs in collaboration with Sales and CS.
• Manage multiple technical projects simultaneously.
• Support expansion and renewal conversations with technical expertise and consultative insights.

Requirements

• 3 - 5+ years in a Solutions Engineering, Implementation, or Technical Support role (preferably in SaaS with a hardware component).
• Strong technical aptitude with comfort in networking concepts, APIs, hardware integrations, and cloud-based tools.
• Proven track record of owning customer engagements and solving technical problems independently.
• Excellent communication skills with both technical and non-technical audiences.
• Able to manage multiple onboarding projects simultaneously.
• Passionate about customer experience and operational excellence.

Benefits

• Fully paid health & dental (no waiting period) + $500 health spending account.
• Monthly reimbursement for fitness, wellness, or mental health programs.
• Advancement based on contribution, initiative, and the ability to raise the bar.
• Clear expectations, honest feedback, and a candid culture.
• Social connection through various team activities.