Customer Experience Associate - Remote

Overview

The Customer Experience Associate position at TD Canada Trust focuses on building deep relationships with customers by providing exceptional service and processing financial transactions.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve business objectives through effective promotion of banking solutions.
• Connect personally with customers for a positive experience.
• Promote team effectiveness and maintain open communication.
• Deliver quality customer experiences and recommend improvements.
• Participate in personal performance development.
• Work in a fast-paced environment.
• Engage in training and onboarding for success in the role.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Dynamic communicator with customer experience skills.
• Ability to exercise initiative and discretion.
• Ability to adapt to changing priorities.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Reward and recognition programs.
• Support for work-life balance.
• Access to training and mentorship programs.