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Customer Experience Associate - Remote

Posted 6 days ago
Customer Service
Full Time
PH

Overview

Osmind is seeking a Customer Experience Associate to enhance customer support for our upgraded EHR platform, providing opportunities for learning and growth within the organization.

In Short

  • Drive customer support for EHR platform and managed healthcare services.
  • Respond to customer queries via email, phone, and chat.
  • Troubleshoot issues with EHR functionality.
  • Identify customer needs and optimize EHR usage.
  • Assist with service updates and process improvements.
  • Act as a liaison between customers and vendor support.
  • Maintain case documentation and knowledge base.
  • Provide suggestions for improving service delivery.

Requirements

  • Excellent English skills, both written and spoken.
  • Availability to work 9 am - 5 pm PT, Monday - Friday.
  • 1+ year experience in customer support or success role.
  • Experience with healthcare software like Electronic Medical Records.
  • Passion for improving mental healthcare access and quality.
  • Excellent communication skills and attention to detail.
  • Experience with ticketing systems in a customer-facing role.

Benefits

  • Opportunity for learning and growth within the organization.
  • Be part of a mission-driven company focused on mental health.
  • Work with a team of professionals in the psychiatry field.
Osmind logo

Osmind

Osmind is a San Francisco-based public benefit corporation dedicated to advancing innovative mental health treatments through its premier platform for clinicians and researchers. Recognizing the urgent need to address the global mental health crisis, Osmind focuses on developing solutions tailored for neuropsychiatric clinics, including electronic health record technology that enhances treatment workflows and patient access. The company collaborates with leading institutions, such as Stanford University, to conduct impactful research and set new standards in mental health interventions. Backed by prominent investors, Osmind is committed to fostering a diverse and inclusive environment while driving meaningful change in mental health care.

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