Customer Experience Associate - Remote

Overview

As a Customer Experience Associate, you will provide front-line customer service support to clients, ensuring their needs are met through effective communication and problem-solving.

In Short

• Receive and handle customer inquiries via phone, email, and chat.
• Assist customers by completing tasks or processes.
• Provide exceptional customer service.
• Deescalate frustrated customer situations.
• Find solutions to enhance customer experience.

Requirements

• High School diploma or equivalent.
• Proficient in MS Office (Word, Outlook, Access, Excel).
• Customer-centric mindset with problem-solving skills.
• Strong written and verbal communication skills.
• Team player with a commitment to supporting others.
• Detail-oriented and process-focused.
• Technologically proficient.

Benefits

• Generous PTO plan with paid holidays.
• 100% paid Employee Healthcare on Day 1.
• Eligible for all medical, dental, and vision benefits on Day 1.
• 401k with employer match, vested on Day 1.
• Opportunity to work for a growing global organization.
• Ability to engage with clients and make an impact.
• Focus on growth and development.