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Customer Experience Associate - Remote

Posted 2 days ago
Customer Service
Full Time
Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service by processing financial transactions and recommending banking solutions tailored to customer needs.

In Short

  • Process financial transactions accurately.
  • Understand and determine customer needs.
  • Promote banking solutions and services.
  • Resolve customer concerns effectively.
  • Achieve assigned goals and business objectives.
  • Maintain a positive and diverse work environment.
  • Participate in personal performance development.
  • Deliver quality customer experiences.
  • Recommend operational improvements.
  • Build long-lasting relationships with customers.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Strong administration and organizational skills.
  • Hands-on knowledge of MS Office (Word, Excel, Outlook).
  • Detail-oriented with initiative.
  • Dynamic communication skills.
  • Ability to work in a fast-paced environment.
  • Experience in customer service.
  • Ability to connect with customers effectively.

Benefits

  • Competitive base salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development opportunities.
  • Reward and recognition programs.
  • Access to training and mentorship programs.
Meloche Monnex logo

Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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