Technical Support Engineer - Remote

Posted 4 days ago

Customer Service

Full Time

NY, USA

Overview

As a Technical Support Engineer at Orb, you will play a crucial role in shaping the Support Team and enhancing the overall customer experience while addressing technical issues.

In Short

Resolve inbound issues through SOPs or internal ticketing.
Establish SLAs for customer responsiveness.
Collaborate with cross-functional teams for effective workflows.
Leverage data for continuous improvement.
Build internal playbooks and knowledge base.
Become an expert on the Orb platform.
Engage with various personas in customer accounts.

Requirements

3+ years in a technical customer support role.
Excellent communication skills.
Comfortable writing scripts using APIs.
Functional knowledge of SQL and familiarity with AWS.
Experience with Typescript or Python programming.
Ability to work US east coast business hours.

Benefits

Excellent medical, dental, and vision insurance.
Unlimited PTO plus an additional week off between Christmas and New Year’s.
401k plan.
16-week paid parental leave with equity vesting.
Commuter stipend.
Catered lunches in the office.
Meaningful equity in the form of stock options.

Orb

Orb is a forward-thinking company dedicated to transforming billing infrastructure for the AI and software era. By enabling businesses to align their monetization strategies with product usage through various pricing models, Orb empowers teams across organizations—from developers to finance—by providing an intuitive API and data-driven solutions that automate billing processes. With a strong focus on collaboration and customer experience, Orb is backed by significant funding and is building a hybrid work culture in downtown San Francisco, where every team member contributes to solving impactful challenges for clients like Vercel, Pinecone, and Replit.

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