Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Sprinto, you will be the technical champion behind exceptional customer experiences, solving challenging technical issues and supporting seamless integrations and APIs.

In Short

• Provide fast, effective customer support across chat, email, Slack, and video (24x7).
• Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
• Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
• Stay on the cutting-edge of product developments and security compliance.
• Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

Requirements

• 2-4 years of customer or technical support experience.
• Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
• Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
• Calm under pressure, empathetic, patient, and customer-focused.
• Familiarity with Freshdesk is a bonus.

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• New Skill Development Policy