Program Manager, Customer Experience - Remote

Overview

The Program Manager for Customer Experience at Sprinto will work to enhance customer governance, risk, and compliance workflows by translating client needs into effective operational processes.

In Short

• Identify friction points in customer journeys and develop measurable CX programs.
• Manage end-to-end project management for key enterprise customer deployments.
• Lead cross-functional initiatives from inception to adoption.
• Establish program structures including plans and governance cadences.
• Align various teams on project ownership and execution.
• Define success metrics through dashboards and KPI frameworks.
• Create standardized playbooks based on customer scenarios.
• Utilize customer feedback for continuous improvement.
• Drive adoption of new processes through effective change management.
• Provide leadership with updates on progress and risks.

Requirements

• 2-5 years in Program Management or related fields in B2B SaaS.
• Experience leading complex initiatives with multiple stakeholders.
• Strong operator mindset for project execution.
• Excellent communication skills for stakeholder engagement.
• Data fluency with Excel/Google Sheets and operational analysis tools.
• Experience in improving customer lifecycle processes.
• High ownership and change-management skills.

Benefits

• 100% remote work flexibility.
• Annual co-working allowance of up to INR 14,000.
• Annual budget of USD 1000 for skill development.
• Unlimited leaves for work-life balance.
• Health and life insurance coverage for employees and families.
• INR 35,000 contribution for home workspace setup.