Strategic Program Manager – Customer Experience - Remote

Overview

Sunbit is seeking a highly organized, resourceful, and results-driven Strategic Program Manager to serve as the right-hand partner to the VP, Strategy and Operations. This role is ideal for someone with a 'can-do' attitude who thrives in a fast-paced environment, excels at managing complex projects, and is passionate about driving operational efficiency and business growth.

In Short

• Join a high-growth fintech company focused on customer experience.
• Support high-impact initiatives across the Customer Experience team.
• Manage complex projects with minimal oversight.
• Drive operational efficiency and business growth.
• Collaborate with cross-functional teams including Product, Engineering, and Operations.
• Own the full project lifecycle for new co-brand card launches.
• Enhance partner engagement and optimize card program performance.
• Implement data-driven enhancements based on customer feedback.
• Develop key performance tracking mechanisms for servicing improvements.
• Foster strong relationships with internal and external stakeholders.

Requirements

• 5+ years of relevant experience in a high-growth fintech/consumer startup environment.
• Demonstrated executive presence and strong communication skills.
• Exceptional organizational skills and project management mastery.
• Proactive, solutions-oriented, and adaptable to change.
• Strong quantitative and analytical skills, proficiency in Excel and SQL.

Benefits

• Opportunity to influence key performance verticals and customer experience.
• Work in a fast-paced, innovative environment.
• Join a recognized unicorn company with a valuation of $1.1B.
• Be part of a team that values collaboration and accountability.