Customer Experience Project Manager - Remote

Overview

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.

In Short

• Lead and execute cross-functional customer experience (CX) projects.
• Manage project timelines, budgets, and resources.
• Collaborate with teams across product, engineering, risk, and analytics.
• Drive the successful delivery of CX initiatives.
• Implement new tools and technologies for CX.
• Expertise in project management methodologies and risk mitigation.
• Conduct post-project evaluations for continuous improvement.
• Oversee implementation and user adoption of CX tools.
• Develop strategies for scaling CX operations.
• Contribute to business growth and efficiency.

Requirements

• Master's degree in Business Administration or Project Management.
• Experience in financial services or related industry.
• Experience with process improvement methodologies (e.g. Six Sigma, Lean).
• Experience in CX project management.
• Bachelor's degree in a related field.
• 5+ years of project management experience.
• Experience in customer experience strategy and design thinking.
• Strong understanding of project management methodologies and tools.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading fintech company.
• Dynamic and innovative work environment.
• Professional development opportunities.
• Flexible work arrangements.