Senior Data Analyst (CX) - Remote

Overview

As a Customer Experience (CX) Data Analyst, you will play a key role in improving how we support our customers through data driven insights and operational analytics.

In Short

• Analyze large-scale datasets related to agent performance and support interactions.
• Write optimized SQL queries using tools like BigQuery and ClickHouse.
• Build dashboards in Tableau and Metabase.
• Use LLM tools with practical prompt engineering for daily analytical tasks.
• Work with Airflow and Python to automate data tasks.
• Act as an analytical partner to Operations, Support Management, QA, and Training.
• Communicate findings clearly through presentations and visualizations.
• 3+ years of experience as a data analyst in a data-heavy environment.
• Proficiency in Python for data analysis and automation.
• Strong presentation skills; able to communicate with technical and non-technical stakeholders.

Requirements

• Advanced SQL skills, preferably in BigQuery and/or ClickHouse.
• Experience with data visualization tools (e.g., Tableau, Metabase).
• Understanding of Airflow and modern data pipelines.
• Experience with LLM agents and API usage.
• Ability to translate business questions into structured hypotheses.
• Upper-Intermediate or higher English proficiency.

Benefits

• Inclusive company culture embracing diversity and work-life balance.
• 100% trust and freedom to apply your own vision from day 1.
• Employee stock options programme available for everyone.
• Opportunity to learn and grow in a fast-growing fintech company.
• Relocation support provided.
• Devices required for work will be provided.