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Senior Data Analyst (CX) - Remote

Posted 15 hours ago
Data Analysis
Full Time
Spain

Overview

As a Customer Experience (CX) Data Analyst, you will play a key role in improving how we support our customers through data driven insights and operational analytics.

In Short

  • Analyze large-scale datasets related to agent performance and support interactions.
  • Write optimized SQL queries using BigQuery and ClickHouse.
  • Build dashboards in Tableau and Metabase.
  • Use LLM tools for analytical tasks and insights generation.
  • Work with Airflow and Python to automate data tasks.
  • Collaborate with Operations, Support Management, and QA.
  • Communicate findings through presentations and documentation.
  • 3+ years of experience in data analysis.
  • Proficiency in Python and data visualization tools.
  • Upper-Intermediate or higher English proficiency.

Requirements

  • Advanced SQL skills (preferably in BigQuery and/or ClickHouse).
  • Experience with data visualization tools (e.g., Tableau, Metabase).
  • Understanding of Airflow and modern data pipelines.
  • Experience with LLM agents and API usage.
  • Strong presentation and storytelling skills.

Benefits

  • Inclusive company culture embracing diversity and transparency.
  • Work-life balance and support for personal time.
  • Employee stock options program available for all.
  • Opportunity to learn and grow in a fast-growing fintech company.
  • Relocation support and guidance provided.
  • Devices required for work will be provided.
Tabby logo

Tabby

Tabby is a financial technology company dedicated to creating financial freedom for consumers by transforming their shopping, earning, and saving experiences. With over 5 million active users, Tabby empowers individuals to manage their spending effectively and maximize their financial potential. The company partners with more than 30,000 global brands and small businesses, including well-known names like H&M, Adidas, and IKEA, to provide flexible payment solutions both online and in-store. Operating in Saudi Arabia, UAE, Egypt, and Kuwait, Tabby is backed by prominent investors such as Sequoia Capital India and PayPal Ventures, and is committed to fostering an inclusive and high-performing workplace.

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